Orders & Shipping
How long does shipping take?
Standard shipping typically takes 3–7 business days within Australia. Express shipping options are available at checkout for 1–3 business day delivery. International orders may take 7–14 business days depending on your location and customs processing.
Is my order shipped discreetly?
Absolutely. Every order ships in plain, unmarked packaging with no indication of the contents. Your bank statement will show a generic business name — never our store name. Your privacy is our top priority.
Do you offer free shipping?
Yes! We offer free standard shipping on all orders over $75. Orders under $75 have a flat-rate shipping fee calculated at checkout.
Can I track my order?
Yes. Once your order ships, you’ll receive a confirmation email with a tracking number and link. You can also track your order anytime through your account dashboard.
Products & Safety
Are your products body-safe?
We only stock products made from body-safe materials including medical-grade silicone, stainless steel, borosilicate glass, and ABS plastic. We never sell products containing phthalates or other harmful chemicals.
How do I clean my toys?
Wash your toys before and after each use with warm water and mild antibacterial soap, or a dedicated toy cleaner. Non-porous materials (silicone, glass, steel) can be sterilised by boiling for 3 minutes. Always dry thoroughly before storage.
What lubricant should I use with my toy?
Always use water-based lubricant with silicone toys. Silicone lubricant can be used with glass, metal, and hard plastic toys. Check out our complete lubricant guide for detailed recommendations.
Returns & Warranty
What is your return policy?
Due to the intimate nature of our products, we cannot accept returns on opened items for hygiene reasons. Unopened, sealed products can be returned within 30 days of delivery for a full refund. Defective items are covered under manufacturer warranty.
My product arrived damaged or defective — what do I do?
Contact us immediately at our contact page with your order number and photos of the issue. We’ll arrange a replacement or refund as quickly as possible.
Privacy & Account
Is my personal information secure?
Yes. We use industry-standard SSL encryption for all transactions. We never sell or share your personal data with third parties. Read our full Privacy Policy for details.
Do I need an account to order?
No — you can check out as a guest. However, creating an account lets you track orders, save favourites, and enjoy a faster checkout experience next time.